New Passenger Rights Bill in force to protect airline travelers in Mexico

By Elliot Bullman

New legal provisions have just come into force to protect users of air travel.

As of Tuesday, changes to the laws that allow air travellers to require reimbursement came into force meaning airlines operating in Mexico will face strict penalties if their passengers suffer delays of more than 60 minutes.

passenger rights

Airlines will have 90 business days starting June 27 to adjust their procedures to comply with these measures, that is, until the last week of October.

On Monday, the Federal Official Gazette (DOF) published amendments to the Civil Aviation Act and the Federal Consumer Protection Law where passenger rights are created and, among other things, fines for unregulated take-offs.

passenger rights 4.JPG

The decree says that in case of a delay of more than one hour and less than two hours with respect to the departure time stipulated in airline tickets, companies must compensate for their own policies, but minimum must include discounts on subsequent flights towards the contracted destination and / or food and beverages.

In case of two to four hours, the airlines will have to compensate with a 7.5 percent discount on a future trip to the same destination.

passenger rights 3.JPG

If the delay is four hours or more, companies have to reimburse the value of the affected route, offer substitute transportation, accommodation if required and ground transportation to and from the airport.

In all three options, companies will give 25 percent of the value of the delayed flight.

passenger rights 2

The Federal Prosecutor's Office (Profeco) will have to install information modules in each of the country's air terminals and airlines will have 90 days to adapt procedures to comply with the modifications of law, says the decree.

Among other rights, include access on board with two suitcases, and a documented suitcase of no more than 25 kilograms.

RELATED NEWS

  • Spain and Mexico’s Trade Relations Curdle over Manchego DisputeSpain and Mexico’s Trade Relations Curdle over Manchego Dispute
  • Cape Town Water crisis: Cape Town Water crisis: 'Day Zero' Draws Near
  • MORGAN STANLEY: Here are the 6 internet stocks to bet on in 2018MORGAN STANLEY: Here are the 6 internet stocks to bet on in 2018
  • Ford announces $11B investment, 40 electrified vehicles by 2022 at Detroit Motor ShowFord announces $11B investment, 40 electrified vehicles by 2022 at Detroit Motor Show
  • Automobile Revenues will fall 40% due to Electric and Autonomous VehiclesAutomobile Revenues will fall 40% due to Electric and Autonomous Vehicles
  • Mexico debuts its best startups for 2018 at CESMexico debuts its best startups for 2018 at CES
  • Inside the Secret Society Running the World of CryptocurrencyInside the Secret Society Running the World of Cryptocurrency
  • Opinion: Who Will Profit Off the Next Crash?Opinion: Who Will Profit Off the Next Crash?
  • This is how Jeff Bezos will support the This is how Jeff Bezos will support the 'dreamers'
  • Oil Reaches $70 a Barrel for First Time in Three YearsOil Reaches $70 a Barrel for First Time in Three Years
  • Peso predicted to make comeback in 2018: BloombergPeso predicted to make comeback in 2018: Bloomberg
  • Chihuahua´s governor denounces Government reprisals for PRI corruption investigationChihuahua´s governor denounces Government reprisals for PRI corruption investigation
WATCH LIVE TV



Most Read Articles
Most Watched Videos
  • Generations Riviera Maya
  • Mayair

Language

Mexico News Network
All rights Reserved 2018