Cancun’s airport modernizes to provide better passenger experience

By Dania Vargas Austryjak

Technological solutions for a busy airport

One of the most transited airports in Mexico, the Cancun International Airport, underwent a serious makeover in the technological area in order to provide its 18 million passengers with a better experience, with the installation of self-service technology systems, as well as space and resource optimization to give passengers better and quicker mobility.

Cancun’s airport operator, ASUR turned to technological solutions from SITA passenger management, airport operations to improve their passenger’s experience and manage peaks of passenger traffic efficiently, especially during high seasons where number of passengers reach 800,000.

Self_check inOriginal Image: “Title unknown” by Marek Slusarczyk, used under CC BY 2.5,via Wikimedia Commons.



The airport’s renovation program upgraded the passenger management platform to SITA AirportConnect Open, which uses common-use self-service (CUSS) kiosks. The SITA platform permits airlines to easily operate at the destination and they can also share check-in areas, kiosks and boarding areas.

These measures are necessary to the increasing number of passengers, “We face increasing passenger numbers each year and it is vital that we have the most efficient, reliable and future-proofed technology so that we manage that growth... As we grow we are confident that SITA will help us deliver their vision of the airport of the future and ensure that visitors to Cancun enjoy a smart, intelligent and connected airport.” said Adolfo Castro Rivas, CEO/CFO, ASUR, quoted on an article by International Airport Review.

Currently there are 80 self-service and 375 workstations in operation, in addition there are nine self-service gates awaiting the installation process. Besides this, the flight information displays have been also updated by SITA.

With all these technologies, Cancun International Airport is heading to a bright future, and will have more reasons to attract visitors to this beautiful Mexican Caribbean destination.

RELATED NEWS

  • Going to Europe? Don´t forget to recover your taxesGoing to Europe? Don´t forget to recover your taxes
  • Mexico overtakes Turkey in global tourism pollMexico overtakes Turkey in global tourism poll
  • Mexican handicrafts, a trigger for cultural tourismMexican handicrafts, a trigger for cultural tourism
  • Mexico amongst TripAdvisor’s Best Beaches in the WorldMexico amongst TripAdvisor’s Best Beaches in the World
  • Mexico´s tourism industry increasingly depends on US travellersMexico´s tourism industry increasingly depends on US travellers
  • Mexico, a global pioneer in medical tourismMexico, a global pioneer in medical tourism
  • Mexican tourism sector closes year with record numbersMexican tourism sector closes year with record numbers
  • San Jose del Cabo, the favorite destination for 2017San Jose del Cabo, the favorite destination for 2017
  • UK travelers discover new reasons to visit Mexico time and againUK travelers discover new reasons to visit Mexico time and again
  • Tulum now has treehouse accommodationsTulum now has treehouse accommodations
  • MoodyMoody's forecasts further growth for Mexican tourism in 2017
  • Mexico’s first over-water bungalows in Playa MaromaMexico’s first over-water bungalows in Playa Maroma